These are our standard Booking Terms and Conditions for our SCALE holiday apartment. If you have any questions please get in contact.

1. THE CONTRACT

The contract entered onto is between Mr & Mrs D A West (the Owners) and the person completing and signing the Booking Form (the Hirer). The contract is not effective until the required payment has been received and confirmation sent from the Owners to the Hirer.

2. BOOKING

Bookings cannot be accepted by:
a. Persons under the age of 21 years.
b. Parties where the majority of members are less than 21 years (except families or supervised groups)
c. Single sex groups (no Hen or Stag parties)
2.1 The number of persons occupying the property must not exceed the maximum stated in the current property description. (Babies under 2 are not normally counted as a member of a party).
2.2 The person who signs the booking form (the Hirer) will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions.
2.3 No persons other than those noted on the Booking Form may occupy the premise.
2.4 The Hirer must notify the Owners of any alterations to the names of persons occupying the property.
2.5 The Owners reserve the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.

3. RESERVATIONS

3.1 Reservations can be made online and are provisional only until confirmed by us once your deposit/payment has been received.
3.2 Provisional reservations where deposits/payment has not been received will be cancelled after 7 days without further reference.
3.3 To secure a reservation:
a. Complete all parts of the online booking form.
b. We will call to confirm your booking and arrange payment of the 25% deposit.
c. Pay the balance of the cost including the Security Deposit 8 weeks before the holiday is due to start (it should be noted that reminders are not sent out)
3.4 If the balance is not received within the time specified the Owners reserve the right to cancel the booking and retain the deposit.
3.5 Bookings made within 8 weeks of the start of the holiday require payment in full at the time of the booking.
3.6 Payments will be accepted by Direct Bank Transfer to owners Bank Account.

4. CANCELLATION

4.1 Once a booking is confirmed the Hirer is responsible for the total cost of the holiday.
4.2 In the event of cancellation by the Hirer the Owners will endeavour to re-let the property, and if successful may refund any monies paid less the deposit, which is non-returnable.

5. BOOKING ALTERATIONS

5.1 Any change in holiday dates will be subject to the agreement of the Owners.
5.2 Any alteration to the booking by the Hirer will be subject to an administration charge of £35.00.
5.3 If for reasons beyond the Owners control the property is not available on the dates booked, all rent and charges paid in advance by the Hirer will be refunded in full, but the Hirer shall have no further claim against the Owner.

6. DAMAGE, LOSS AND NUISANCE

6.1 The Hirer agrees:
a. To pay £1000 damage deposit per booking for the property.
b. That the supervision of children, babies, and any adults requiring care remains the responsibility of the hirer at all times.
c. To be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied.
d. To pay for any damage or loss however caused, excluding reasonable wear and tear, incurred during occupation.
e. Not to cause nuisance or annoyance to occupants of nearby property.
f. To allow reasonable access to the property by the Owners or their agents if it is deemed necessary.
6.2 If any damage is done to the property or its contents it should be notified to the owners immediately. Under no circumstances should tenants attempt any remedial work or repairs except in extreme emergency.
6.3 Damage discovered will be notified to the Hirer and costs charged against damage deposit will be confirmed in writing within 21 days of vacation.

7. OCCUPANCY

Occupancy shall be from (4.00pm) on the day of arrival to (10.00am) on the day of departure (the housekeepers have only a limited time to prepare the property for the next guests, and you are asked to respect this). A late departure fee of £50 will become payable if cleaning is delayed.

8. SERVICES

Reasonable usage of gas, water and electricity services is included in the tariff.

9. PETS & SMOKING

We regret that neither smoking or pets are allowed in the property. If the Hirer takes a pet into the property the Owners are entitled to terminate the letting immediately and the Hirer remains liable for the total cost of the holiday without entitlement to any refund.

10. BBQs

BBQs are not allowed on the first-floor terrace.

11. DESCRIPTIONS

11.1 Whilst the Owners make every effort to ensure the accuracy of the property descriptions, descriptions are inevitably subjective and are for guidance only. If there are points of particular importance please, contact the Owners to clarify information.
11.2 Whilst the Owners have taken all reasonable steps to ensure that the information contained in its brochure, Websites, tariffs, leaflets, advertisements and any other form of promotional material are accurate, the Owners reserves the right to alter, substitute or withdraw any service, facilities or amenity.

12. LIABILITY

12.1 The Owners cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its, plumbing, gas, electrical, or otherwise, or exceptional weather.
12.2 No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Hirer or any member of the party during occupancy.
12.3 If due to reasons beyond the control of the Owners, the accommodation is not available whatsoever, the Owners will refund the deposit, but the Owners will be under no further liability towards you.

13. COMPLAINTS

13.1 If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owners or caretaker immediately and in any event before departure to allow remedial action to be taken. The Hirer should telephone the Owners on 01548 842 715.
13.2 It is specifically agreed that failure by the Hirer to notify the Owners of any complaint in accordance with the timescale set out in clause 13.1 will entitle the Owners to refuse to entertain the complaint, irrespective of its merits.

14. WAIVER

The failure of the Owners to enforce or exercise, at any time, or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

15. LEGAL PROVISIONS

15.1 The law of England governs the construction, and performance of this Agreement and the parties submit to the jurisdiction of the English Courts.
15.2 The Hirer agrees that the contract with the Owners is made at the Owners’ premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owners.
15.3 Clause headings are for convenience only and do not form part of or affect the interpretation of the Agreement.